Terms and Conditions

Arbutus Garden Tours – Booking Terms and Conditions

Price Includes:

Accommodations at 3- 4 star hotels with private facilities; cooked to order or buffet breakfast daily; dinner on those evenings stated in the itinerary; admissions to gardens in the tour;  coach travel; guest speakers and guides as appropriate ; services of your tour director; subject to a minimum number of persons travelling.  Arrival transfers are not included. Prices based on twin/double share.

Cost Excludes:

Airfare; passport fees, visas (if required), lunches unless stated in itinerary; beverages; laundry; gratuities; telephone calls; souvenirs and items of a personal nature.

Passage to Ireland:

Arbutus Garden Tours is an incoming tour service providing a ‘land only’ service.  Arbutus Garden Tours therefore is not responsible for passenger travel into or out of the state of Ireland. Arbutus Garden Tours will not be responsible for any delays, cancellations or other hindrance of passage to Ireland.

Payment:

Payment of deposit secures your place on the tour at the time of booking. Final payment is required at least 6 weeks before the tour commencement date, unless stated otherwise in itinerary.

Cancellation Policy:

Cancellation by client: More than 42 days prior to departure – loss of deposit; between 42 and 28 days – loss of 30%; 28 days and less before departure – 100% cancellation penalty. All cancellations should be made in writing and sent to Arbutus Garden Tours.

Cancellation by the company: Arbutus Garden Tours reserve the right to cancel your tour. In this event they will give a refund of all moneys paid up until 29 days before departure. In no case except for reasons of war, natural disasters, fire, civil disturbances, riots, terrorist action, closure of port or airport, industrial disputes, force majeure or similar events beyond our control will cancellation take place within 28 days of the departure date. In the event of a cancellation within 28 days under these conditions, Arbutus Garden Tours retains the right to make a partial refund at their own discretion.

Travel Insurance: 
Arbutus Garden Tours is not responsible for mechanical breakdowns, government actions, weather, acts of God, misconnections or related expenses to/from flights or other circumstances beyond its control. To guard against unforeseen circumstances, we strongly recommend you purchase travel insurance.

Surcharges:

We guarantee that your holiday will not be subject to any surcharge except for those resulting from fuel surcharges and government action.  Only amounts in an excess of 5% will be surcharged, and there will be no administration fee when this surcharge is payable. If this means paying more than 10% of the holiday price, you are entitled to cancel your holiday with a full refund of all money paid to Arbutus Garden Tours except for insurance premiums and amendment charges.  Should you decide to exercise your right to cancel, you must do so in writing within 14 days of receiving surcharge invoice. Our prices are based on and are payable in Euro.  No refunds will be made for services not used.

Liability:

We have taken all reasonable steps to ensure that proper arrangements have been made for the tours advertised and that the suppliers of the services are efficient and reputable. Every booking is subject to the conditions imposed by shipping, airline, rail, coach, hotel, restaurant, visitor attraction, insurance and luggage. We cannot be held liable for any loss or expenses suffered by you as a result of your late arrival at the start of your holiday, or at any time during your holiday, for other than reasons within our control. Any willful damage to property is your sole responsibility and the company will not be responsible for any costs incurred due to such action or measures taken up by the various authorities or principals. Damage will be charged to you and must be paid for at that time. We cannot accept claims when an inferior vehicle is used as relief or replacement in an emergency. Arbutus Garden Tours reserves the right to withdraw tour membership from any person at any time if their behaviour is likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers and Arbutus Garden Tours shall not be under any liability to such person whatsoever. This is without any liability whatsoever on the company’s behalf for homeward travel arrangements or refund of holiday costs. The decision of the Tour Director will be final.

Arbutus Garden Tours will not be held responsible for closure of gardens named in the tour itinerary. Under such circumstances every endeavour will be made to find an alternative. Arbutus Garden Tours reserve the right to substitute hotels.

In the event that a passport is lost or one of the group members is taken ill or has an accident, Arbutus  Garden Tours  will assist to the best of their ability but must reserve the right to carry on with the tour. It may be necessary to leave the tour member to rejoin later at his/her own expense.

 

 

 

 

Complaints:

If you have a complaint during your holiday, please notify your director immediately so that he/she can try to resolve the problem. If the matter is not resolved to your satisfaction, you should inform the company in writing within 28 days of the end of the holiday. Arbutus Garden Tours will not accept claims outside this period.

Brochure Accuracy:

All the facts in any brochure about gardens, facilities, accommodations and other services are checked so that they are as accurate as possible before going to print. The brochure is compiled in advance and changes do happen that are not within our control. Such changes are regrettable and where a major change takes place, we will inform you whenever possible.

Responsibility:

 

Arbutus Garden Tours (removed word International), are not responsible for any personal injury, property damage or other loss a passenger incurs on any tour arising from acts or omissions by any air carrier, public transport company, hotel, car rental company, subcontractor or other person or organisation, whether or not such company is rendering any services supplied on the tour. All tickets and vouchers are issued and supplied subject to the foregoing and to any and all terms and conditions under which transportation and services are provided.  Without limitation Arbutus Garden Tours is not liable for any direct, indirect, consequential, or incidental damage, injury, death, loss, accident, delay, inconvenience or irregularity of any kind which may be occasioned by reason of any act or omission beyond its control, including, without limitation any willful or negligent act, failure to act, breach of contract or violation of local law or regulation of any third party such as an airline, train, hotel, bus, taxi, van, local ground handler or guide, financial default or insolvency of any supplier and/or restaurant which is, to, or does supply any goods or services for this trip. Arbutus Garden Tours is not liable for any loss, injury, death or inconvenience due to delay or changes in schedule, overbooking of accommodation, default of any third party, attacks by animals, sickness, the lack of appropriate medical care, evacuation to same, if necessary, weather, strikes, acts of God or government, acts of terrorism, or the threat thereof, force majeure, war, quarantine, epidemics, or the threat thereof, criminal activity, or any other cause beyond its control. Arbutus Garden Tours reserves the right at its sole discretion to alter the itinerary as it may deem necessary or advisable. Arbutus Garden Tours reserves the right at its sole discretion to decline to accept or retain any passenger on any of its tours if it deems accepting or retaining any such person as being detrimental to the tour. In the event any passenger is removed from a trip, Arbutus’ only obligation is to refund to that person that portion of the payment allocable to unused services. Any disclaimer of liability by Arbutus Garden Tours under this clause is enforceable to the maximum extent permitted by applicable law. Each of the provisions of this clause is severable and if any such provision is held by any court or other competent authority to be illegal, void or unenforceable in whole or in part, the legality, validity and enforceability of the remaining provisions of this clause shall not be affected or impaired. Changes in the RESPONSIBILITY CLAUSE can be made only in writing signed by a representative of Arbutus Garden Tours

 

Law/ Jurisdiction: Customer contract with Arbutus Garden Tours is subject exclusively to Irish Law and the Jurisdiction of the Irish Courts.

 

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